Home > Refund Policy
Refund Policy
To protect the legitimate rights and interests of consumers and provide a safe and transparent shopping environment, we have estabilished an e-cigarette return and exchange policy. This policy aims to clarify the conditions and procedures for returns and exchanges, ensuring that every consumer can enjoy high-quality service. We understand that excellent after-sales service is key to building trust, and therefore, we will make every effort to resolve any issues you may encounter.
RETURN AND EXCHANGE TIMEFRAME
We accept return and exchange requests within 30 days from the date of purchase. After this period, we will no longer accept such requests. Please contact our customer service within this timeframe to ensure your rights are protected. If you encounter any issues after purchase, please reach out to us as soon as possible, and we will resolve them promptly.
CONDITIONS FOR RETURNS AND EXCHANGES DUE TO QUALITY ISSUES
* Device (Vape Pen):
If the device has battery issues, cannot charge, or has button malfunctions, you may apply for a free replacement or refund within 30 days. Our customer service team will verify the issue and arrange for an exchange or refund as quickly as possible.
* E-liquid Pods:
If the pods leak, have abnormal flavors, or fail to function properly, you may apply for a free replacement or refund within 15 days. Please provide a detailed description and relevant evidence when submitting your request to expedite the process.
* Damaged Packaging:
If the product is damaged during shippinig and cannot be used normally, you may apply for a return or exchange within 7 days of receiving the product. Please provide evidence of the damage to help us verify the situation and process your request.
* Product Not as Described:
If the product you received does not match the seller's description (e.g. color or flavor), you may request a return or exchange within 7 days of receipt. Please provide photos or videos as evidence to help us verify your claim.
* No-Reason Returns:
We offer a 7-day no-reason return policy. If you are unsatisfied with the product, you may request a return within 7 days of receipt, provided the product is unused and the packaging is intact. We will process your refund immediately upon receiving the returned item.
IMPORTANT NOTES
* Retain Proof of Purchase:
You must keep your proof of purchase, such as the order number or invoice, to substantiate your return or exchange request. These documents are crucial for processing returns and exchanges.
* Report Issues Promptly:
If you discover any problems, contact our customer service as soon as possible and provide a detailed description and evidence. Prompt reporting helps us resolve issues faster.
* Keep the Product in Original Condition:
When requesting a return or exchange, ensure the product is unused and the packaging is intact. This will faciliate inspection and processing, speeding up the procedure.
* Processing Time:
We will review your returns or exchange request within 3 business days and arrange for a replacement once approved. Please be patient, as we will handle your request as quickly as possible.
* Understand the Policy:
Before purchasing, carefully read the seller's return and exchange policy to ensure you understand the terms. This will help you better protect your rights in case of any issues.
* Keep All Receipts:
Retain all purchase records, such as order numbers, invoices, and payment receipts. These are essential for processing returns and exchanges.
* Communicate Promptly:
If you encounter any issues, communicate with our customer service immediately and provide detailed information and evidence. Timely communications helps us resolve your concerns faster.
* Stay Calm:
During the return or exchange process, remain clam and patient while waiting for the outcome. We understand your concerns and will do our best to address any problems you face.
CONTACT INFORMATION
If you have any questions or need assitance, please contact our customers service by e-mail: theresilion@gmail.com
We are committed to providing every consumer with an excellent shopping experience and comprehensive after-sales service. Thank you for your understanding and support. If you have any questions, feel free to reach out - we are here to help!
RETURN AND EXCHANGE TIMEFRAME
We accept return and exchange requests within 30 days from the date of purchase. After this period, we will no longer accept such requests. Please contact our customer service within this timeframe to ensure your rights are protected. If you encounter any issues after purchase, please reach out to us as soon as possible, and we will resolve them promptly.
CONDITIONS FOR RETURNS AND EXCHANGES DUE TO QUALITY ISSUES
* Device (Vape Pen):
If the device has battery issues, cannot charge, or has button malfunctions, you may apply for a free replacement or refund within 30 days. Our customer service team will verify the issue and arrange for an exchange or refund as quickly as possible.
* E-liquid Pods:
If the pods leak, have abnormal flavors, or fail to function properly, you may apply for a free replacement or refund within 15 days. Please provide a detailed description and relevant evidence when submitting your request to expedite the process.
* Damaged Packaging:
If the product is damaged during shippinig and cannot be used normally, you may apply for a return or exchange within 7 days of receiving the product. Please provide evidence of the damage to help us verify the situation and process your request.
* Product Not as Described:
If the product you received does not match the seller's description (e.g. color or flavor), you may request a return or exchange within 7 days of receipt. Please provide photos or videos as evidence to help us verify your claim.
* No-Reason Returns:
We offer a 7-day no-reason return policy. If you are unsatisfied with the product, you may request a return within 7 days of receipt, provided the product is unused and the packaging is intact. We will process your refund immediately upon receiving the returned item.
IMPORTANT NOTES
* Retain Proof of Purchase:
You must keep your proof of purchase, such as the order number or invoice, to substantiate your return or exchange request. These documents are crucial for processing returns and exchanges.
* Report Issues Promptly:
If you discover any problems, contact our customer service as soon as possible and provide a detailed description and evidence. Prompt reporting helps us resolve issues faster.
* Keep the Product in Original Condition:
When requesting a return or exchange, ensure the product is unused and the packaging is intact. This will faciliate inspection and processing, speeding up the procedure.
* Processing Time:
We will review your returns or exchange request within 3 business days and arrange for a replacement once approved. Please be patient, as we will handle your request as quickly as possible.
* Understand the Policy:
Before purchasing, carefully read the seller's return and exchange policy to ensure you understand the terms. This will help you better protect your rights in case of any issues.
* Keep All Receipts:
Retain all purchase records, such as order numbers, invoices, and payment receipts. These are essential for processing returns and exchanges.
* Communicate Promptly:
If you encounter any issues, communicate with our customer service immediately and provide detailed information and evidence. Timely communications helps us resolve your concerns faster.
* Stay Calm:
During the return or exchange process, remain clam and patient while waiting for the outcome. We understand your concerns and will do our best to address any problems you face.
CONTACT INFORMATION
If you have any questions or need assitance, please contact our customers service by e-mail: theresilion@gmail.com
We are committed to providing every consumer with an excellent shopping experience and comprehensive after-sales service. Thank you for your understanding and support. If you have any questions, feel free to reach out - we are here to help!
